AFTER-SALE POLICY

SERVICE RANGE
Youcan Robot warrants that the Youcan Robot You purchased will be free of defects in material and workmanship under normal use. The warranty period of this product starts on the day after you receive the goods.

HOW TO OBTAIN AFTER-SALE SERVICE
During the warranty period, if the product does not fulfill the guaranteed functions, please contact Youcan Robot for appropriate after-sales service.
E-mail：service@youcanrobot.com
Tel：+ 86-21-20936568
Facebook：YoucanRobot

YOUCAN ROBOT’S SOLUTION
After contacting Youcan Robot, please elaborate on the product's existing problems. Youcan Robot Technical Support will attempt to diagnose and resolve your issue by phone, email, or remote assistance.
Youcan Robot guides you through the downloading and installing of designated software updates.
If over-the-phone application software updates can not solve your problem, you will need to send the product back to the Youcan Robot for further testing. Youcan Robot arranges the service according to the type of warranty service the product has.

YOUCAN ROBOT’S SERVICE TYPE
Youcan Robot offers you the following after-scales service: return service, replacement service and warranty service. For more information, contact Youcan Robot. You will also need to fill in the Maintenance Request Form and send the product to be repaired together with the application form to Youcan Robot.

RETURN SERVICE

Meet the following conditions apply for return:
√ Customers receive the goods within 7 natural days, the product has no manufacturing defects, product packaging, accessories, gifts, manual complete, and no man-made damage, is not activated to use, does not affect the secondary sales;
√ Customer received the goods within 7 natural days, found that the product has non-human damage performance failure.

We have the right to reject the customer's return request if:
× Since the date of receipt more than 7 natural future retrun request;
× Incomplete returns, packagewing, accessories, gifts, manual is incomplete, or the appearance of man-made damage;
× Can not provide legal proof of purchase or receipt when making the return, or forgery or alteration of the document;
× Collision, burnout, and unauthorized modification due to non-product quality problems, improper installation of foreign matter (water, oil, sand, etc.), failure to follow the instructions and quality problems caused by the operation;
× Tear, change the lanel, the machine serial number, waterproof mark, security mark, etc.;
× Due to unavoidable factors, such as fire, flood, lightning, traffic accidents and other irresistib damage caused by the product;
× Contact Youcan Robot did not return the corresponding item within 7 calendar days after confirming the retrun service.
× Other conditions described in the policy.

REPLACEMENT SERVICE

If one of the following conditions is met, a replacement may be required:
√ Customers receive the goods within 15 natural days and found that the product was damaged during transport and can provide the transport company to provide evidence of damage;
√ Within 15 days of receiving the goods, the customer finds that there is a serious discrepancy between the product and the original product in one or more important aspects；
√ Customers receive the goods within 15 days of natural, found that the product has non-human damage performance failure.

We have the right to reject the customer's replacement request in the following cases:
× Request for replacement after more than 15 natural days from the date of receipt;
× Replacement can not provide legal proof of purchase or documents, or forged documents, altered;
× incomplete replacement, or the appearance of man-made damage;
× Youcan Robot technical support testing, there is no quality problem itself;
× Collosion, burning, and unauthorized modification due to non-own quality problems, foreign matter (water, oil, sand, etc.), improper installation, failure to follow the instructions and quality problems caused by the operation;
× Tear, change the label, the machine serial number, waterproof mark, security mark, etc.;
× Due to unavoidable factors, such as fire, flood, lightning, traffic accidents and other irresistible damage caused by the product;
× Contact Youcan Robot did not return the corresponding item within 7 calendar days after confirming the return service;
× Due to transport damage caused by replacement but failed to provide the transport company issued a certificate of damage;
× Other conditions described in the policy.

WARRANTY SERVICE

Within 365 days from the date of purchase, you can apply for product warranty service if the product has a performance fault within the valid warranty period.

The implementation of free warranty service must meet the following conditions and fill out the repair request form and send the product to be repaired together with the request form back to Youcan Robot.
√ Since the purchase of products in the provisions of the product warranty period normal use, non-human performance problems appear products;
√ No unauthorized disassemble, no non-official instructions to modify or install, other non-human-induced failure;

The following conditions do not belong to the free product warranty service situation:
× Occurred in the artificial non-product quality problems caused by the collision, burned accident;
× Damage caused by acts of unauthorized modification, disassembly and opening of shells caused by unofficial instructions;
× Failure to follow the instructions of the incorrect installation, use and operation caused by damage;
× In the absence of an official instruction, the customer repairs the damage caused by the fitting;
× Due to non-official instructions of the circuit transformation, or battery pack, charger improper use of the damage caused by the match;
× Failure to follow all instructions on product navigation and filming caused damage;
× Damage caused by handling under harsh environment, such as big waves and fast water flow;
× Damage caused by take-off in excess of safe take-off weight;
× Damage caused by forced flight in the event of aging or damage to components;
× Damage caused by reliability and compatibility issues when used with non-Youcan Robot-certified third-party components;
× In the case of insufficient power, or the use of quality problems in the battery lead to insufficient discharge caused by damage;
× Machine serial number, factory labels and other signs tore up, altered signs;
× You are not authorized to ship the items within 7 calendar days after contacting Youcan Robot to confirm your warranty.

OTHER NOTES

√ Different countries to buy products, in view of product differences, warranty returns and warranty service will be different.
√ You need to pay the shipping fee when sending the product to Youcan Robot.
√ The user needs to send the product back to you. Youcan Robot Service Center will check the product to confirm the problem after recievint the machine. If it belongs to the quality defects of the product itself, Youcan Robot is responsible for testing fees, materials costs, labor costs and courier fees.
√ If after testing the product does not meet the free maintenance conditions, the customer may choose to pay repair or original machine sent back.
√ If the machine's problem is not covered by the warranty (such as man-made damage to the machine), we will charge the appropriate testing fee, replacement parts fee, testing fee, labor fee and courier fee according to the specific problems.
√ Please note that product maintenance may result in loss of data. Please backup your data before proceeding.
√ Youcan Robot will not provide data analysis service after the product is overwritten.
√ Do not send back the battery damaged, bulging, leakage and other serious damage to the battery;
if it has been sent back, we will be discarded by our company for such batteries will not be returned.

REPLACEMENT PRODUCTS AND COMPONENTS

If the warranty involves replacement of a product or part, the replaced product or part will be the property of the Youcan Robot, and the replacement product or part will be your property.
Only unmodified Youcan Robot products and components may be replaced.
Youcan's replacement products or parts may not be new, but they are definitely in good working order and at least have the same performance as the replaced part. The replacement product or accessory has the same warranty on the remaining warranty of the original product. Replacing a product or part will bind the new S／N.

USE OF PERSONAL CONTACT INFORMATION

If you obtain service under the terms of this warranty, you authorize Youcan Robot to store, use and process the Voyage Log's information and your contact information, including your name, phone number, address, and email address. Youcan Robot can use this information to conduct the services under this policy. We may contact you to ask if you are satisfied with our warranty service or to notify you of any product recalls or safety issues. To achieve this goal, you authorize Youcan Robot to transfer your information to any country where we do business and to provide it to the agencies that represent us. We can also disclose this information if required by law.

IN ORDER TO PROVIDE MORE EFFICIENT SERVICE FOR YOU, PLEASE FOLLOW THESE STEPS

√ Back up all the data contained in the product or make sure they are safe;
√Except for sailing records, remove all data on the device, including confidential information, proprietary information, and personal information. If any such information can not be deleted, please modify this information to prevent others from obtaining or leaving it to not constitute personal data as defined by applicable law. Youcan Robot is not responsible for any data lost or leaked, including confidential, proprietary, and personal information, on the product returned or under warranty;
√ Provide Youcan Robot with all system passwords if necessary;
√ Ensure that Youcan Robot can fully, freely and securely access your equipment to provide after-sales service;
√ Remove all functional parts, parts, optional parts, modified parts and accessories outside the after-sales service coverage;
√ Ensure that there are no legal restrictions on the replacement of products or components;

NON-SALE POLICY TO PROTECT THE SCOPE

× Accidental non-product quality problems caused by the collisition;
× Damage caused by acts of unauthorized modification, disassembly and opening of shells caused by unofficial instructions;
× Failure to follow the instructions of the incorrect installation, use and operation caused by damage;
× In the absence of any official instructions, the customer repaires the damaged parts;
× Due to non-official instructions of the circuit transformation, or battery pack, charger improper use of the damage caused by the match; × Failure to follow all instructions on product navigation and filming caused damage;
× Damage caused by handing in harsh environment such as big waves, turbulent currents, etc.;
× Damage caused by forced navigation in the event of aging or damage to components;
× Damage caused by reliability and compatibility issues when used with non-Youcan Robot-certified third-party components;
× In the case of insufficient power, or the use of quality problems in the battery lead to insufficient discharge caused by damage;
× Uninterrupted of error-free operation of the product;
× Data loss or damage caused by the product;
× Any software program, either installed or installed behind;
× Failure or damage caused by any third-party product, including those provided by Youcan Robot at your request or integrated with Youcan Robot products;
× Any technical support or other support provided for the machine, such as to help with "how-to" questions and about machine setup and installation issues;
× Change or remove the product or part of the identification label.

LIMITATION OF LIABILITY

When receiving service, Youcan Robot is responsible for loss or damage to your product only while it is in Youcan Robot's possession or in transit, if Youcan Robot is responsible for transportation;
Youcan Robot is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product;
Under no circumstances, and not with standing the failure of essential purpose of any remedy set forth herein, shall Youcan Robot, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based on contract, warranty, negligence, strict liability or other theory of liability;
1) Third party claims against you for damages;
2) Loss, damage, or disclosure of your data;
3) Special, incidental, punitive, indirect or consequential damages, including, but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Youcan Robot, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitations does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Youcan Robot is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitations or exclusion may not apply to you.

Your other rights:

This warranty gives you additional, specific rights. You may also have other statutory rights, depending on the applicable law in your country or jurisdiction. Depending on your written agreement with Youcan Robot, You may also have other rights. Nothing in this warranty statement affects the legal rights not exempt or limited by contract, including the rights conferred on consumers by the laws or regulations governing the sale of consumer products.